PyVela Support

Questions, bug reports or an exercise that does not work? Write to support@lqrconsulting.com. Please include your phone model, your Android version and what happened.

How do I get PyVela Pro back after reinstalling?

Open the app, go to About & licences, and tap Restore purchases. Use the same Google account that bought the subscription.

How do I cancel my subscription?

Open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose PyVela Pro and tap Cancel subscription. Deleting the app does not cancel it.

Do I need an internet connection?

No. Lessons and Python run on your phone. A connection is only used to check your subscription.

Where is my progress stored?

On your device only. If you uninstall the app or clear its data, your progress, streak and gems are removed.

How do I delete my data?

PyVela has no account. Everything the app stores (hero, stars, XP, streak, gems, badges) lives on your device and is erased when you uninstall the app or clear its data.

The only data we hold is the purchase record linked to an anonymous ID, kept by our purchase provider RevenueCat. To have it deleted, email support@lqrconsulting.com with the subject "Delete my data" and your Google Play order number, so that we can find the purchase. We reply within 30 days.

I found a mistake in a lesson

Tell us the world and the level title and we will fix it.